Hotel reputation & guest experience

Turn reviews into trust, not templates.

MisterS analyses Google, Booking.com and Tripadvisor reviews for independent hotels, drafts multilingual responses and turns recurring issues into clear management actions.

Request a free mini audit Explore the service

No fake reviews · No rating guarantees · No password sharing

Three-channel overview Weekly monitoring

GoogleActive

BookingStrong

TripadvisorOpportunity

Recurring signal

Wi-Fi and breakfast variety appear repeatedly across different channels.

Recommended actionRespond, verify, and brief the operations team.

One brand voice across three guest channels

Google MapsBooking.comTripadvisor

Services

Make the next action clear after every review.

We do more than write replies. We classify what guests are saying and separate communication gaps from operational issues.

Multilingual response drafts

Concise, personalised Turkish and English drafts for positive and negative reviews, written for each platform.

Three-channel reputation monitoring

A consistent response system that prevents the same property from appearing differently across Google, Booking.com and Tripadvisor.

Recurring issue analysis

Monthly patterns and priorities across Wi-Fi, breakfast, noise, rooms, cleanliness, parking and staff.

Management action report

A one-page decision brief showing what to protect and what to improve this month—without a long data dump.

How it works

We start without asking for account passwords.

During the first month, every response is submitted for your approval. You publish approved drafts from your own account.

We audit the public-facing profiles

We compare recent reviews, scores and visible management responses across all three platforms.

We identify priorities

We flag serious claims, recurring issues and positive reviews that deserve a thoughtful response.

We submit drafts for approval

We prepare calm, property-specific responses without claiming improvements that have not happened.

We deliver the monthly action report

We turn recurring guest themes into a concise, practical report management can use.

Our approach

We build trust instead of becoming defensive.

The real audience for a response is not only the reviewer. It is also the future guest considering a booking.

“Responses that show you listened—not responses that silence the guest.”

What do we look for in a review?

Expectation gapPhotos, room type, location or star-category expectations

Operational signalWi-Fi, hot water, cleanliness, noise or breakfast

Strength to protectStaff, location, views and hospitality

Secure workflow

We protect your access while managing your reputation.

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We do not ask for passwords

At the beginning, every response is delivered as a draft.

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Approval before publishing

We never add a claim the property has not verified.

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Data minimisation

We do not retain unnecessary guest names, booking numbers or contact details.

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Honest boundaries

We do not guarantee ratings, rankings, review removal or booking growth.

Free mini audit

Let’s review how your hotel appears across all three channels.

We will prepare a short preliminary audit with two sample responses and three concrete findings.

Email: info@mistersreputation.com